Wexford Detail: Privacy Policy and Data Practices

This policy explains what information Wexford Detail ("we," "us") collects when you visit wexforddetail.com, book or request services, contact us, or communicate with us, and how we use and protect it. We keep this in plain language on purpose. If you have any questions, contact us at info@wexforddetail.com or (412) 754-5772.

Information we collect

Information you give us

• Booking information. When you book online, our booking system (Urable) collects your name, address, phone number, email, vehicle information, the services you select, your requested appointment time, and any notes you add.
• Quote requests. When you request a quote, we collect your name, email, phone number, vehicle information, the service you want quoted, your preferred contact method, and your description of the job.
• Communications. When you call, text, or email us, we keep a record of that communication and its contents.
• Feedback and reviews. If you respond to a feedback or review request, we collect your rating, comments, and the details you provide.

Information collected automatically

• Website analytics. We use Google Analytics to understand how visitors use our site and booking pages: pages viewed, buttons clicked, approximate location, device and browser type, and similar usage data, collected via cookies.
• Session analytics. We use Microsoft Clarity, which records how visitors interact with pages (clicks, scrolling, mouse movement) to help us improve the site. These recordings capture on-screen interactions, not your accounts or passwords.
• Call and text tracking. Our phone number uses call tracking technology (CallRail) that logs the number you call or text from, the time, the duration, and how you found us. Calls may be monitored or recorded where permitted by law; if a call is recorded, that will be disclosed on the call.

How we use your information

• To provide, schedule, confirm, and follow up on detailing services
• To respond to quote requests, questions, and messages
• To send appointment reminders and service updates, where you have opted in
• To send occasional offers by text or email, only where you have opted in, and you can opt out at any time
• To ask for feedback and reviews after a completed service
• To understand how our website is used and to improve it
• To keep business records and comply with legal obligations

Who we share it with

We do not sell your personal information. We share it only with service providers who help us run the business, and only for the purposes above:

• Urable - our booking, scheduling, and customer management platform
• Google - website analytics (Google Analytics, Google Tag Manager) and business email
• Microsoft - website session analytics (Clarity)
• CallRail - call and text tracking on our phone number
• BrightLocal - our feedback and review request platform
• Payment processors - if and when you pay online, your payment card details are handled by the payment processor, not stored by us

We may also disclose information if required by law, or to protect our rights, our customers, or the public.

Text messages

If you opt in to text messages (for example, appointment reminders or offers), message frequency varies, and message and data rates may apply. Reply STOP at any time to stop receiving texts, or HELP for help. Consent to receive texts is not a condition of purchasing any service.

Cookies and analytics choices

Our analytics tools use cookies and similar technologies. You can control or delete cookies in your browser settings. You can also opt out of Google Analytics with the Google Analytics opt-out browser add-on. The site works fine with cookies disabled.

How long we keep information

We keep customer and job records for as long as we need them to run the business, provide service history, and meet legal and tax obligations. If you would like your information deleted, contact us and we will honor the request unless we are required to keep specific records.

Security

Our website is served over HTTPS, and the service providers we use are established platforms with their own security programs. No method of transmission or storage is 100% secure, but we take reasonable steps to protect your information.

Children

Our services and website are not directed to children under 13, and we do not knowingly collect personal information from them.

Your choices and rights

• You can ask what information we have about you, ask us to correct it, or ask us to delete it
• You can opt out of marketing texts (reply STOP) and marketing emails (use the unsubscribe link or contact us) at any time
• Contact us at info@wexforddetail.com or (412) 754-5772 for any privacy request

Third-party sites

Our booking and quote pages are hosted by Urable, and our site links to platforms like Google Maps, Facebook, and Instagram. Those services have their own privacy policies that apply when you use them.

Changes to this policy

If we change this policy, we will post the updated version on this page with a new "last updated" date.

Contact

Wexford Detail LP (dba Wexford Detail)
13065 US-19, Wexford, PA 15090
(412) 754-5772 · info@wexforddetail.com