Booking Policy

Every appointment at Wexford Detail reserves a bay, a technician, and a block of the day for your vehicle. When an appointment is missed, that time cannot be offered to anyone else. This policy explains how deposits, rescheduling, and missed appointments work so there are no surprises. By booking with us, online or by phone, you agree to it. Questions? Call (412) 754-5772, Monday – Friday, 9:00 AM – 5:00 PM.

At a glance

• A 20% deposit secures your appointment and is applied to your final bill.
• Deposits are non-refundable.
• Reschedule with at least 24 hours' notice and your deposit moves to the new date. One reschedule per booking.
• Missed appointments forfeit the deposit. A new deposit is required to book a new date.
• Not receiving a reminder does not cancel or excuse an appointment.

Booking and deposits

• You can book online through our booking page or by calling (412) 754-5772.
• Online bookings require a 20% deposit at checkout. Your appointment is confirmed once the deposit is paid.
• Your deposit is credited in full toward the final cost of your service.
• Deposits are non-refundable. They can be carried over to a new date under the rescheduling rules below, but they are not returned as cash or credited back to your card.
• Services that are quoted after inspection, such as paint protection film, dent repair, wraps, and RV, boat, or fleet work, may carry a different deposit, which we will tell you before you book.

Confirmations and reminders

• When you book, we send a confirmation by text and email. We also send a reminder before your appointment.
• These messages are a courtesy. Texts and emails can be delayed, filtered as spam, or blocked by your carrier, so your appointment stands whether or not a message reaches you.
• Please save the date and time when you book. If you are not sure of your appointment time, call us and we will confirm it.
• Make sure the phone number and email you book with are correct, so our messages can reach you.

Rescheduling

• Plans change. If you need a different time, call us at (412) 754-5772 at least 24 hours before your appointment.
• With 24 hours' notice, your deposit transfers to your new date at no charge.
• Each booking can be rescheduled once. A second change is treated as a cancellation: the deposit is forfeited and a new booking with a new deposit is required.
• Requesting a reschedule in advance is not the same as missing your appointment. If you let us know in time, we will always work with you to find a new date.

Cancellations

• You may cancel your appointment at any time by calling (412) 754-5772.
• Because deposits are non-refundable, cancelling does not return your deposit. Cancelling with at least 24 hours' notice lets you apply the deposit to a future appointment instead, as a reschedule.
• Cancellations with less than 24 hours' notice are treated as a missed appointment.

Missed appointments (no-shows)

• If you do not arrive for your appointment and have not contacted us, or you cancel with less than 24 hours' notice, the appointment is considered missed.
• A missed appointment forfeits the deposit in full. It cannot be applied to a future appointment.
• To book a new date after a missed appointment, a new deposit is required.
• After two missed appointments, we may require full prepayment for future bookings, or decline future bookings.

Late arrivals

• Please arrive on time. Many of our services take most of the day, and a late start can push your vehicle past closing.
• If you are running late, call us. Arrivals more than 15 minutes late without a call may be treated as a missed appointment, or we may shorten the service or move it to another day.

Dropping off your vehicle

• Bring your vehicle to 13065 US-19, Wexford at your scheduled time, with the keys.
• Please remove valuables and personal items before drop-off.
• If your vehicle is not available at the scheduled time, the appointment is treated as missed.
• If your vehicle's condition is significantly different from what was booked, for example heavy soiling, excessive pet hair, mold, or biohazards, we will contact you before continuing. Extra time may change the price, or we may need to reschedule for a longer appointment.

Pickup and payment

• We will contact you when your vehicle is ready. Please pick it up during business hours, Monday – Friday, 9:00 AM – 5:00 PM.
• The remaining balance, after your deposit, is due when the work is completed.
• We accept major credit and debit cards, including tap to pay, Apple Pay, and Google Pay.

If we need to reschedule

If we have to move your appointment, for example for an emergency, equipment failure, or severe weather, we will contact you as soon as possible to find a new time. Your deposit carries over in full and this does not count as your one reschedule.

Records

We keep records of each booking, deposit, reschedule, and missed appointment, along with the policy accepted at checkout. These records are used to apply this policy consistently to every customer.

Changes to this policy

We may update this policy from time to time. The version posted on this page, with its "last updated" date, applies to bookings made on or after that date. This policy is part of our Terms of Service.

Contact

Wexford Detail LP (dba Wexford Detail)
13065 US-19, Wexford, PA 15090
(412) 754-5772